Refund Policy

Effective Date: May 14, 2026

This Refund Policy explains our policies regarding refunds for Mirava's app pricing automation services. We are committed to providing transparent information about our refund practices.

1. Overview

Mirava operates on a subscription-based model with per-app pricing. A single subscription covers one app across every store you choose to connect to it. Understanding how apps, store connections and subscriptions relate is essential to understanding our refund policy.

2. App Definition and Subscription Scope

• One app = one subscription. Billing is per app, not per store connection.
• Multiple stores per app are included. Connecting the same app to Apple App Store, Google Play Store and/or Stripe does not increase the price of that app's subscription.
• Multiple apps = multiple subscriptions. If you manage two distinct apps in Mirava, you have two subscriptions, one per app.
• Each app subscription can be upgraded, downgraded or cancelled independently of any other apps in your organization.

3. Disconnecting a Store from an App

Because billing is per app and not per store, disconnecting a store (e.g. removing the Google Play connection from an app) does not change the price of that app's subscription and does not entitle you to a refund or partial credit. To reduce what you pay you must downgrade or cancel the app's subscription itself (see sections 4 and 5).

4. Individual App Downgrades

When you downgrade an individual app from a paid plan to a lower tier (including the Free plan):

• Immediate Effect: You will lose access to paid-tier features for that specific app, across all of its connected stores.
• No Refund: We do not provide refunds or pro-rated credits for downgrades of individual apps.
• Billing Adjustment: Your next billing cycle for that app will reflect the new pricing tier.
• Data Retention: Your historical data and settings for that app will be preserved.

5. Cancelling an App Subscription

To cancel the subscription for a specific app:

1. Open the app you want to cancel in your dashboard
2. Go to the app's Settings → Subscription page
3. Select “Cancel Subscription”
4. Confirm your cancellation

Cancellation takes effect at the end of the current billing period for that app. Other apps in your organization are not affected. To cancel multiple apps you must repeat the steps above for each app, or use “Manage All Subscriptions” in your organization settings to manage them in bulk.

6. Refund Eligibility

Refunds for an app subscription may be considered in the following circumstances:

• Technical Issues: Service disruptions that prevent normal use of that app for extended periods.
• Billing Errors: Incorrect charges due to system errors.
• Service Not as Described: If our service materially differs from our advertised features.
• Cancellation Within 48 Hours: An app subscription cancelled within 48 hours of its initial signup, provided no price update has been submitted to any store for that app (see notice below).
• Statutory Rights: Where applicable, any rights you have under mandatory consumer protection law (e.g. the EU Consumer Rights Directive) remain unaffected.

7. Refund Process

To request a refund:

1. Contact our support team at contact@mirava.io
2. Provide your account information and reason for the refund request
3. Include relevant documentation (screenshots, error messages, etc.)
4. Allow 5-7 business days for review and processing

Approved refunds will be processed to the original payment method within 7-10 business days.

8. Non-Refundable Items

The following are generally not eligible for refunds:

• App subscriptions with completed price updates: If one or more price updates have been successfully submitted to any connected store for that app, the subscription is non-refundable as the core service deliverable has been provided.
• Disconnecting an individual store from an app
• Individual app downgrades (as stated above)
• Partial month or partial year usage after cancellation
• Data export or migration services
• Third-party platform fees (Apple, Google, Stripe fees)
• Refunds requested more than 30 days after billing

9. Disputed Charges

If you believe you have been charged incorrectly, please contact us directly before disputing the charge with your bank or credit card company. We are committed to resolving billing issues promptly and fairly.

10. Changes to This Policy

We may update this Refund Policy from time to time. We will notify users of any material changes via email or through our platform. Your continued use of our service after such changes constitutes acceptance of the updated policy.

11. Contact Information

For questions about this Refund Policy or to request a refund, please contact us: