Refund Policy

Effective Date: November 29, 2025

This Refund Policy explains our policies regarding refunds for Mirava's app pricing automation services. We are committed to providing transparent information about our refund practices.

1. Overview

Mirava operates on a subscription-based model with per-app pricing. Understanding our app management and subscription structure is essential to understanding our refund policy.

2. App Definition and Management

• One app on Apple App Store = 1 app
• One app on Google Play Store = 1 app
• Same app on both stores = 2 apps for billing purposes
• You can upgrade and downgrade individual apps at any time

3. Individual App Downgrades

When you downgrade an individual app from premium to a lower tier:

• Immediate Effect: You will lose access to premium features for that specific app
• No Refund: We do not provide refunds for downgrades of individual apps
• Billing Adjustment: Your next billing cycle will reflect the new pricing tier
• Data Retention: Your historical data and settings will be preserved

4. Full Subscription Cancellation

To cancel your entire Mirava subscription:

1. Go to your Settings page
2. Click on "Manage All Subscriptions"
3. Select "Cancel Subscription"
4. Confirm your cancellation

5. Refund Eligibility

Refunds may be considered in the following circumstances:

• Technical Issues: Service disruptions that prevent normal use for extended periods
• Billing Errors: Incorrect charges due to system errors
• Service Not as Described: If our service materially differs from our advertised features
• Cancellation Within 48 Hours: Full subscription cancellations made within 48 hours of initial signup

6. Refund Process

To request a refund:

1. Contact our support team at contact@mirava.io
2. Provide your account information and reason for the refund request
3. Include relevant documentation (screenshots, error messages, etc.)
4. Allow 5-7 business days for review and processing

Approved refunds will be processed to the original payment method within 7-10 business days.

7. Non-Refundable Items

The following are generally not eligible for refunds:

• Individual app downgrades (as stated above)
• Partial month usage after cancellation
• Data export or migration services
• Third-party platform fees (Apple, Google, Stripe fees)
• Refunds requested more than 30 days after billing

8. Disputed Charges

If you believe you have been charged incorrectly, please contact us directly before disputing the charge with your bank or credit card company. We are committed to resolving billing issues promptly and fairly.

9. Changes to This Policy

We may update this Refund Policy from time to time. We will notify users of any material changes via email or through our platform. Your continued use of our service after such changes constitutes acceptance of the updated policy.

10. Contact Information

For questions about this Refund Policy or to request a refund, please contact us: